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Assessing Service Quality: Satisfying the Expectations of Library Customers, 2nd Ed. by Peter Hernon, Ellen Altman

Assessing Service Quality: Satisfying the Expectations of Library Customers, 2nd Ed.

Peter Hernon, Ellen Altman

224 pages • first pub 1998 (editions)

nonfiction informative medium-paced
Other editions (3)
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Assessing Service Quality: Satisfying the Expectations of Library Customers by Peter Hernon

Assessing Service Quality: Satisfying the Expectations of Library Customers

Peter Hernon

243 pages • first pub 1998 (editions)

nonfiction informative medium-paced
Assessing Service Quality: Satisfying the Expectations of Library Customers by Peter Hernon, Ellen Altman

Assessing Service Quality: Satisfying the Expectations of Library Customers

Peter Hernon, Ellen Altman

243 pages • first pub 1998 (editions)

nonfiction informative medium-paced
Assessing Service Quality: Satisfying the Expectations of Library Customers, Third Edition by Peter Hernon, Ellen Altman, Robert E. Dugan

Assessing Service Quality: Satisfying the Expectations of Library Customers, Third Edition

Peter Hernon, Ellen Altman, Robert E. Dugan

234 pages • first pub 1998 (editions)

nonfiction informative medium-paced