Scan barcode
224 pages • first pub 1998 (editions)
ISBN/UID: 9780838910214
Format: Paperback
Language: English
Publisher: ALA Editions
Publication date: 01 January 2010
Description
Assessing Service Quality puts customers at the center of the evaluation process. It provides cutting-edge measurement strategies and data collection methods to measure service quality in academic and public libraries. The authors examine service ...
Community Reviews
Content Warnings
224 pages • first pub 1998 (editions)
ISBN/UID: 9780838910214
Format: Paperback
Language: English
Publisher: ALA Editions
Publication date: 01 January 2010
Description
Assessing Service Quality puts customers at the center of the evaluation process. It provides cutting-edge measurement strategies and data collection methods to measure service quality in academic and public libraries. The authors examine service ...
Community Reviews
Content Warnings