Ellen Altman

2 books

Assessing Service Quality: Satisfying the Expectations of Library Customers by Peter Hernon, Ellen Altman

Assessing Service Quality: Satisfying the Expectations of Library Customers

Peter Hernon, Ellen Altman

243 pages • first pub 1998 (editions)

nonfiction informative medium-paced
Research Misconduct: Issues, Implications, and Stratagies by Peter Hernon, Ellen Altman

Research Misconduct: Issues, Implications, and Stratagies

Contemporary Studies in Information Management, Policies & Services

Peter Hernon, Ellen Altman

222 pages • missing pub info (editions)

nonfiction education science medium-paced