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E-Service: 24 Ways to Keep Your Customers--When the Competition Is Just a Click Away by Ron Zemke, Thomas K. Connellan

E-Service: 24 Ways to Keep Your Customers--When the Competition Is Just a Click Away

Ron Zemke, Thomas K. Connellan

341 pages • first pub 2000 (editions)

nonfiction emotional reflective medium-paced
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