Defensive Design for the Web: How to Improve Error Messages, Help, Forms, and Other Crisis Points by Matthew Linderman

Defensive Design for the Web: How to Improve Error Messages, Help, Forms, and Other Crisis Points

Matthew Linderman

246 pages first pub 2004 (editions)

nonfiction design informative slow-paced
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Description

Let's admit it: Things will go wrong online. No matter how carefully you design a site, no matter how much testing you do, customers still encounter problems. So how do you handle these inevitable breakdowns? With defensive design. In this book, t...

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