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Chris DeRose II, Chris DeRose, Noel M. Tichy
274 pages • first pub 2012 (editions)
ISBN/UID: 9781591843887
Format: Hardcover
Language: English
Publisher: Portfolio
Publication date: 11 October 2012
Description
How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient car Judgme...
Community Reviews
Content Warnings
—
Chris DeRose II, Chris DeRose, Noel M. Tichy
274 pages • first pub 2012 (editions)
ISBN/UID: 9781591843887
Format: Hardcover
Language: English
Publisher: Portfolio
Publication date: 11 October 2012
Description
How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient car Judgme...
Community Reviews
Content Warnings