What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms by Earl W. Sasser, Leonard A. Schleisinger, James Heskett

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

Earl W. Sasser, Leonard A. Schleisinger, James Heskett

missing duration info Add in missing duration information • missing pub info (editions)

nonfiction business informative reflective medium-paced
Powered by AI (Beta)
Loading...

Description

The service sector has grown to become 80% of the US economy, yet it's poised for a revolution in personalization, big data, and complexity. The authors begin by reviewing their own foundational work, testing the durability of concepts they've hel...

Read more

Community Reviews

Loading...

Content Warnings

Loading...