Hearing the Voice of the Customer by Bill Inmon

Hearing the Voice of the Customer

Bill Inmon

160 pages missing pub info (editions)

challenging informative reflective medium-paced
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Increase the awareness of your customer's behavior to survive and excel within your industry.One hundred years ago, the voice of the customer was easily and routinely heard by the shopkeeper. In small towns, the shopkeeper knew everyone. Today's w...

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