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240 pages • first pub 2017 (editions)
ISBN/UID: 9781119294184
Format: Hardcover
Language: English
Publisher: Wiley
Publication date: 18 January 2017
Description
Ever notice how companies with the best service also have the happiest employees? That's no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better emp...
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240 pages • first pub 2017 (editions)
ISBN/UID: 9781119294184
Format: Hardcover
Language: English
Publisher: Wiley
Publication date: 18 January 2017
Description
Ever notice how companies with the best service also have the happiest employees? That's no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better emp...