Customer Service: Extraordinary Results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA by Fred Wiersema

Customer Service: Extraordinary Results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA

Fred Wiersema

256 pages • missing pub info (editions)

informative reflective medium-paced
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Discover how Southwest Airlines has built a $3.8 billion industry by going beyond the call of duty time and time again. (The airline's agents have been known to drive passengers to their destinations several hours away in rare cases of delays or ...

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