The Visible Ops Handbook: Implementing Itil in 4 Practical and Auditable Steps by George Spafford, Gene Kim, Kevin Behr

The Visible Ops Handbook: Implementing Itil in 4 Practical and Auditable Steps

George Spafford, Gene Kim, Kevin Behr

100 pages • first pub 2004 (editions)

nonfiction business technology informative medium-paced
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Description

The Core of Visible Ops Visible Ops is a methodology designed to jumpstart implementation of controls and process improvement in IT organizations needing to increase service levels, security, and auditability while managing costs. Visible Ops is c...

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