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240 pages • first pub 2001 (editions)
ISBN/UID: 9781591393245
Format: Paperback
Language: English
Publisher: Harvard Business Review Press
Publication date: 01 September 2003
Description
In this provocative yet practical book, Fred Reichheld argues that loyalty provides the acid test for leadership in today's volatile business environment, and that most leaders deserve failing grades. In fact, the author is quick to highlight that...
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240 pages • first pub 2001 (editions)
ISBN/UID: 9781591393245
Format: Paperback
Language: English
Publisher: Harvard Business Review Press
Publication date: 01 September 2003
Description
In this provocative yet practical book, Fred Reichheld argues that loyalty provides the acid test for leadership in today's volatile business environment, and that most leaders deserve failing grades. In fact, the author is quick to highlight that...
Community Reviews
Content Warnings