Lean Six Sigma for Service (PB): How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions by Michael L. George, Michael L. George
Lean Six Sigma for Service (PB): How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
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Michael L. George, Michael L. George
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Lean Six Sigma for Service (PB): How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

Michael L. George, Michael L. George

missing page info Add in missing page information • first pub 2003 (editions)

informative medium-paced
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Bring the miracle of Lean Six Sigma improvement out of manufacturing and into servicesMuch of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement i...

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