The Customer-Focused Library: Re-Inventing the Public Library from the Outside-In by Joseph R. Matthews

The Customer-Focused Library: Re-Inventing the Public Library from the Outside-In

Joseph R. Matthews

168 pages • first pub 2009 (editions)

nonfiction reference informative medium-paced
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What is the future of the public library? How can libraries embrace the forces of change and provide the resources--and the resource-gathering environment--today's patrons want? "The Customer-Focused Library: Re-Inventing the Library From the Outs...

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