Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers by Ron Zemke, Kristin L. Anderson

Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers

Ron Zemke, Kristin L. Anderson

missing page info Add in missing page information • first pub 1995 (editions)

nonfiction business
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Description

In this sequel to the bestselling Delivering Knock Your Socks Off Service, Anderson and Zemke show readers not only how to maintain grace under fire when it comes to customer service, they actually give suggestions for fielding tough-as-nails cust...

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