Crucial conversation by Kerry Patterson, Kerry Patterson, Joseph Grenny
Crucial conversation

Kerry Patterson, Kerry Patterson, Joseph Grenny

missing page info Add in missing page information first pub 2002 (editions)

nonfiction business informative slow-paced
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Description

Learn how to keep your cool and get the results you want when emotions flare.When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation ba...

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