The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research by Fiona Tranquada, Donna Tedesco

The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research

Fiona Tranquada, Donna Tedesco

323 pages • first pub 2013 (editions)

nonfiction design informative slow-paced
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The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you'll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and s...

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