Scan barcode
199 pages • first pub 1991 (editions)
ISBN/UID: 9780814473658
Format: Paperback
Language: English
Publisher: AMACOM/American Management Association
Publication date: Not specified
Description
"Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior cus...
Community Reviews
Content Warnings
199 pages • first pub 1991 (editions)
ISBN/UID: 9780814473658
Format: Paperback
Language: English
Publisher: AMACOM/American Management Association
Publication date: Not specified
Description
"Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior cus...
Community Reviews
Content Warnings