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232 pages • first pub 2015 (editions)
ISBN/UID: 9781491949887
Format: Paperback
Language: English
Publisher: O'Reilly Media
Publication date: 25 July 2015
Description
Now that we're moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Serv...
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232 pages • first pub 2015 (editions)
ISBN/UID: 9781491949887
Format: Paperback
Language: English
Publisher: O'Reilly Media
Publication date: 25 July 2015
Description
Now that we're moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Serv...