The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps by George Spafford, Gene Kim, Kevin Behr
The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps
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George Spafford, Gene Kim, Kevin Behr
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The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps

George Spafford, Gene Kim, Kevin Behr

106 pages • first pub 2004 (editions)

nonfiction business technology informative medium-paced
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