Emotional Labor: Putting the Service in Public Service: Putting the Service in Public Service by Meredith a. Newman, Sharon H. Mastracci, Mary E. Guy

Emotional Labor: Putting the Service in Public Service: Putting the Service in Public Service

Meredith a. Newman, Sharon H. Mastracci, Mary E. Guy

238 pages • first pub 2008 (editions)

nonfiction informative reflective medium-paced
Powered by AI (Beta)
Loading...

Description

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and w...

Read more

Community Reviews

Loading...

Content Warnings

Loading...