The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience by Shep Hyken

The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

Shep Hyken

229 pages • first pub 2011 (editions)

informative medium-paced
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Customer service isn’t a department—it’s a philosophy that includes every person and aspect of the best and brightest companies.In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate y...

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