Fünf-Sterne-Service: Werden Sie die Besten in einer Welt voller Kompromisse by Horst Schulze, Horst Schulze

Fünf-Sterne-Service: Werden Sie die Besten in einer Welt voller Kompromisse

Horst Schulze, Horst Schulze

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Jim Collins, author of Good to Great, co-author of Built to Last: "Horst Schulze created a culture of service that should be a model for all of us. By committing to the highest standards of professionalism - and creating the right systems to achie...

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