Listening to the Customer by Peter Hernon, Joseph R. Matthews

Listening to the Customer

Peter Hernon, Joseph R. Matthews

201 pages first pub 2011 (editions)

informative medium-paced
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Description

A modern library is much like a business in that it must provide a set of products and services to meet the changing needs and expectations of its customers in order to succeed and survive. With libraries now focusing more on their "customers," Li...

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