Leonard A. Schlesinger

6 books

Just Start: Take Action, Embrace Uncertainty, Create the Future by Paul B. Brown, Leonard A. Schlesinger, Charles F. Kiefer

Just Start: Take Action, Embrace Uncertainty, Create the Future

Paul B. Brown, Leonard A. Schlesinger, Charles F. Kiefer

224 pages • first pub 2012 (editions)

nonfiction business self help informative medium-paced
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms by James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger

288 pages • first pub 2015 (editions)

nonfiction business informative medium-paced
Action Trumps Everything: Creating What You Want in an Uncertain World by Paul B. Brown, Leonard A. Schlesinger, Charles F. Kiefer

Action Trumps Everything: Creating What You Want in an Uncertain World

Paul B. Brown, Leonard A. Schlesinger, Charles F. Kiefer

149 pages • first pub 2010 (editions)

nonfiction business informative inspiring slow-paced
The Service Profit Chain by James L. Heskett, James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
The Service Profit Chain
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James L. Heskett, James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger

The Service Profit Chain

James L. Heskett, James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger

missing page info • first pub 1990 (editions)

informative medium-paced
Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value by W. Earl Sasser, W. Earl Sasser, W. Earl Sasser Jr., Leonard A. Schlesinger

Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

W. Earl Sasser, W. Earl Sasser, W. Earl Sasser Jr., Leonard A. Schlesinger

missing page info • first pub 1990 (editions)

informative slow-paced
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value by James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger

The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger

320 pages • missing pub info (editions)

nonfiction business economics